Occasionally, when trying to resolve email issues, you may be called upon to provide the messages "with full message header". If you simply forward the message to your Tech Support team, this information will be not be sent to them (it gets recreated for each new message).
Basically, you have two ways to provide this information to your Support team.
Then, send this information to the appropriate email contact for your IT Support Team.
In OUTLOOK, Before opening the email, Right Click the email and select "Options".
Then Right Click in the "Internet headers" section and "Select All", then CTRL C and PRESTO
Paste those headers into your email to the support folks...