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Inserting Mail Messages into the current Email

Last post 02-19-2008, 1:30 PM by Logik!. 2 replies.
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  •  10-23-2006, 9:22 AM 6402

    Star [*] Inserting Mail Messages into the current Email

    Attachment: Attaching Emails.doc

    Occasionally, when trying to resolve email issues, you may be called upon to provide the messages "with full message header". If you simply forward the message to your Tech Support team, this information will be not be sent to them (it gets recreated for each new message).

    Basically, you have two ways to provide this information to your Support team.

    1. Copy and paste the header information manually for each message
    2. Forward the emails in question as actual attachments

    Then, send this information to the appropriate email contact for your IT Support Team.


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  •  11-08-2006, 5:26 PM 8045 in reply to 6402

    Re: Inserting Mail Messages into the current Email

    In OUTLOOK, Before opening the email, Right Click the email and select "Options".

    Then Right Click in the "Internet headers" section and "Select All", then CTRL C and PRESTO

    Paste those headers into your email to the support folks...

    Lihp


    Lihp
  •  02-19-2008, 1:30 PM 52910 in reply to 6402

    Re: Inserting Mail Messages into the current Email

    Be sure to download the attachment in the first post for more details...
    ASB: http://XeeSM.com/AndrewBaker
    Providing Competitive Advantage through Effective IT Leadership


    Talking Out Loud with ASB
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