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Andrew S. Baker's Resume Summary

INFORMATION TECHNOLOGY EXECUTIVE

Accomplished hands-on IT Executive with a broad technology background, and extensive hands-on experience designing, deploying, and securing Windows-based enterprise networks. Proficiencies include Building and Mentoring Teams, Capacity Planning, Disaster Recovery, Vulnerability & Threat Management, Infrastructure Design & Architecture, and Process Reengineering.

Experience in improving the efficiency and availability of IT Operations, ensuring regulatory compliance, and facilitating revenue generating projects for the business has been attained within a variety of organizations in the Financial, Educational, Internet, Marketing and Media/Entertainment industries.


HIGHLIGHTS

  • Developed a comprehensive Information Security program from the ground up, including staff, policies, infrastructure, and user education to significantly reduce the occurrence and impact of malware within the corporate network. Developed policies and procedures for patch management, incident handling, vulnerability management, and forensics, in accordance with industry standard frameworks such as CoBIT, reducing malware impact from days per month to hours per quarter.

  • Developed IT Policies and Procedures to improve emergency response time. Reduced the length of serious outages by over 40%, and improved system and network uptime from less than 80% to over 99%.  Reduced troubleshooting incidents and deployment time by implementing tools and checklists to create consistent server configurations.

  • Assembled and managed strong IT teams in 24x7 environments consisting of 5 to 20 network engineers, systems administrators, and database administrators. Provided tools and training to IT staff to improve productivity, efficiency and customer satisfaction.

  • Expanded capacity of outbound email systems by over 400% through the use of clustering and load-balancing technologies. Improved capacity and performance of customer databases by 103% by migrating from SQL Server 7 to SQL Server 2000.

  • Designed and implemented a $350K network re-engineering project which eliminated latency and congestion on the corporate LAN, and created redundancy for the links at the DataCenter and between the LAN and branch offices. Batch processing jobs across the WAN were improved by a factor of 3, and backup windows were reduced by over 45%.

  • Prepared and managed annual operating budgets ranging from $200K to $3.5M, and streamlined processes for technology procurement, saving 30% over previous year. Provided technology strategy consulting for small businesses with 5 to 100 employees, including assessment and deployment of server/network/security infrastructure.

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HARDWARE & SOFTWARE

Windows NT, 2000, XP, 2003, Vista, Linux, OpenBSD, FreeBSD, and Solaris. VMWare, Citrix, Terminal Services, Microsoft Access, Microsoft SQL, MySQL, and Oracle. Exchange, IMail, and IIS.

Compaq, HP, Dell, IBM, Gateway and whitebox systems. Cisco Routers & Switches, Broadband & Wireless Routers, SOHO Switches. Netscreen, Nokia, WatchGuard, SonicWall, and Pix firewalls. Radware, F5 BigIP, ArrowPoint, and Local Director load-balancers.

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CERTIFICATION & TRAINING

GIAC Security Leadership Certified (GSLC)

Microsoft Certified Professional (MCP)

 

Exchange 2003 Disaster Recovery & Performance Tuning

Windows 2000/2003 Hands-on Security Training

SANS Security Training

Windows 2003 Hands-on Deployment Workshop

Windows 2000 Administration

Windows NT Administration

Intro to Cisco Switches & Routers

SQL Server 7.0 / SQL Server 2000

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I am an active participant of the online community, including contributions to several whitepapers on technology in general, and on Information Security in particular.  Additionally, I host the UltraTech Knowledgebase, provide various postings to technology mailing lists and forums, actively participate on LinkedIn Answers, and have contributed by way of interviews to serveral articles published in industry magazines.

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