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Resume Summary: Andrew S. Baker -- Accomplished IT Leader (Hands-on)

SENIOR INFORMATION TECHNOLOGY LEADER
(IT Operations · Information Security & Compliance · IT Infrastructure)

Accomplished hands-on executive with broad technology expertise and proven track record of generating sustainable business results through effective leadership of people, implementation of appropriate policies and processes, and careful design and deployment of robust technology-based solutions. Substantially reduced annual operating costs, and improved the effectiveness of IT Operations and Security at organizations such as ARGI, Warner Music Group, The Princeton Review, Lewco Securities, and About.com. 


KEY CONTRIBUTIONS

  • Built a high-performing IT Operations team, and led them in modernizing an aging technology infrastructure using server, application and storage virtualization technologies, as well as significant networking upgrades to reduce provisioning times from weeks to days, and lower costs for new implementations by over 30%.

  • Technical Architect for a migration from a 40-domain Windows NT4 environment to a two-domain Active Directory (Windows 2003) architecture in a global network supporting 4000 users in more than 50 office locations worldwide, which laid the foundation for VoIP, eMail archiving, and Exchange 5.5 to 2003 migration projects. Worked along with Microsoft Consulting Services (MSCS) and geographically distributed team members to design the structure and policies for our Organizational Units, Group Policy, Name Resolution and Delegated Administration. 

  • Developed a comprehensive Information Security program from the ground up, including staff, policies, infrastructure, and user education to significantly reduce the occurrence and impact of malware within the corporate network. Developed policies and procedures for patch management, incident handling, vulnerability management, and forensics, in accordance with industry standard frameworks such as CoBIT, reducing malware impact from days per month to hours per quarter.

  • Led the design and implementation of key global business projects for the Finance, HR and Creative departments, which required coordination with both internal and external stakeholders. Played key roles in the implementation of various components of the ITIL framework, including Change, Incident, Problem and Configuration Management. Deployed a central document repository and knowledgebase to consolidate the IT Policies and Procedures for three IT departments.

  • Designed and deployed a multi-layer messaging security strategy which reduced email downtime by over 60% and improved performance by over 30% over the previous solution, while supporting peak inbound email volume of over 60 million messages per month.

  • Assembled and managed strong IT teams in 24x7 environments consisting of network engineers, systems administrators, security analysts, and database administrators. Provided tools and training to IT staff to improve productivity, efficiency and customer satisfaction. Managed geographically dispersed, cross-functional teams ranging from 5 to 20 staffers, with up to 10 direct reports.

  • Prepared technology roadmaps and managed annual operating budgets up to $5.5 million. Implemented streamlined processes for technology procurement, saving 30% over previous year. Provided technology strategy consulting for small businesses with 5 to 100 employees, including assessment and deployment of server/network/security infrastructure.

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HARDWARE & SOFTWARE

Server & Storage:

HP, Compaq, Dell, IBM, StoneFly iSCSI SAN, iStor iSCSI SAN

Networking & Security:

Juniper/Netscreen, SonicWall, Nokia, Checkpoint, PGP & GPG, Tipping Point, Cisco ASA, Cisco 4000/5000/6000 series, HP ProCurve, Citrix Netscalers

Operating Systems:

Windows 2000/2003/XP/Vista/2008, Linux 2.4/2.6, Solaris 8/9

Server Applications:

Active Directory, Exchange 2000/2003/2007, SQL 2000/2005/2008, IIS 4/5/6/7, Hyper-V, Virtual Server, VMWare ESX 2/3, Citrix 4.x, Hyperion, Great Plains, Blackberry Enterprise Server

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CAREER DEVELOPMENT

GIAC Security Leadership Certified (GSLC)

Microsoft Certified Professional (MCP)

Exchange 2003 Disaster Recovery & Performance Tuning
Windows 2000/2003 Hands-on Security Training
SANS Security Training
Windows 2003 Hands-on Deployment Workshop
Windows 2000 Administration
Windows NT Administration
Intro to Cisco Switches & Routers
SQL Server 7.0 / SQL Server 2000

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BUSINESS / TECHNICAL PROFICIENCIES

Team Building, Staff Mentoring, Strategic Planning, Budget Planning, Governance, Business Continuity, Disaster Recovery, Process Improvement, Process Re-engineering, IT Risk Mitigation, PCI DSS, SOX, InfoSec, Information Security & Compliance, ITIL, Technology Management, Change Management, Services Delivery, Capacity Planning, Vendor Management, Project Management, Technology Integration, Data Center Migrations, IT Operations, DataCenter Operations, IT Infrastructure, Network Architecture & Design, LAN, WAN, Internet Hosting, SaaS, Server Virtualization, Storage, SAN, NJ, MD

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THOUGHT LEADERSHIP

Andrew S. Baker (ASB) is an active participant of the online community, having written several whitepapers on technology and Information Security.  Additionally he hosts a technical mailing list, maintains the UltraTech Knowledgebase, and regularly provides postings to technology mailing lists and forums, including LinkedIn Answers. Over the past decade, Andrew has provided contributions to over 20 articles published in industry magazines.  He is also active on various boards and committees for churches and non-profit organizations on topics relating to technology.

Andrew can be contacted via several social/professional networks, including LinkedIn...

View Andrew S. Baker's profile on LinkedIn

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