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Andrew S. Baker (ASB)

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ASPnix is an utterly worthless web host...

I don't say this too often, but words cannot express how worthless they are.   If I were to summarize the ways in which they failed to provide useful service, I could take all month.  In short, they were lacking in a number of areas, including:

  • Poor customer service
  • Unstable systems
  • Utter lack of communication (95% of the time)
  • Cryptic communication (the other 5% of the time)
  • Non-existent monitoring (also called "Monitoring via Customer")
  • Invisible Support Team

Mind you, this is the short list.   As I , I experienced a great deal of problems with my former web host that necessitated departing from the at my earliest possible convenience.  They had a good price, which they always used as an excuse for their poor service (what can you expect for $7.77 a month?)    The problem was that not everyone was paying for the barest service, they didn't offer a weaker SLA based on price, and some of us had foolishly pre-paid for the year.

I was one of the folks that pre-paid because I received excellent recommendations of their service and support from various members of the forums who were using their services.  For at least 3 months, things went rather well, and then their ace support tech went and got himself another job.  It was at that point that we realized how much work he had been doing.

And with the loss of support, there went the communication (which had never been really great to begin with).  There would be outages, especially of mail, which would go on for days with nary a peek about what was happening or when it would be resolved.  Every now and then, you'd get a "it's fixed" response, with 5 people responding, "I still can't connect..."

There were so many complaints in the forums at one time, that they simply started deleting posts with the hint of a complaint in them -- using time that could have been better spent addressing the source of the problems themselves.   You were lucky if you opened a ticket and got a response within 48 hours, forget about a solution.   It got to the point where people would open tickets and then immediately go to the forums to post that they had opened a ticket.

The funniest part was that you could ask a question or post a complaint and not receive a response for days, but all you had to do was post an email praising , and you'd get an instantaneous response -- even in the midst of a crisis.  I was especially amused by the people who would say, "I've had great service from ASPnix..." one day, but then the following week would be complaining because their site had been down for 48 hours with no real status update.   You have to be careful how much you try to ignore problems simply because they aren't happening to you at that moment.

A number of us posted suggestions and recommendations about dealing with outages, and providing useful communication.  We also requested better monitoring and some replacement techs.  The responses were all along the lines of "we know what we're doing, and we'll be fine. Soon.  You'll see..."   The biggest problem was email for a while, and I solved that by setting up some . They were well worth it, and enabled me to put up with the other issues that ASPnix generously proved me for my pre-paid dollars.

The SQL server configuration was so atrocious, that my website performance felt like I was running on a 386.  And, they wouldn't allow me to configure .BAT and .CMD files to download from the website -- for security reasons!!!    Mind you, I said download and not execute.

When we tried to point out the problems with the service, they deleted our messages and even prevented me from posting for a while.  Once I decided that they were beyond hope, I just started waiting until my service time was up and didn't bother to say anything anymore.  Still, even with the silence, they disabled my forum account a month later.

Since May, they've been promising new pricing and a new plan, and updated forums, but they closed it down with a sign that says it's not really closed.  Supposedly, the forums will be back up in September, not that they've been any good at forecasting up to this point. Oh, and they finally got some new techs, but they still take days to service simple requests, such as "please take my backup named xxx and move it to yyy."  

I should have moved right at the end of June, but that was a particularly busy month for me, and so I had to postpone it by a month.  Having finally switched, the experience is so astronomically better, that I wish I had done it back in November and just written off the lost cash.  Things were so bad for the past 7 or so months that I am actually surprised when my current tickets get resolved in under an hour.

And no, I haven't pre-paid for the year with my new host, even though I ran through two trial periods prior to selecting them.  But I will very likely pre-pay with them in a couple of months, if they manage to keep it up.   And I'm pretty sure they will, since they appear to have more than one super tech working for them.

Sometimes you really do get what you pay for.  Unfortunately, that wasn't the case with .  Make sure you do your research before selecting a web hosting provider...

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Posted: Thursday, August 30, 2007 11:37 PM by Logik!

Comments

Leo said:

I totally agree. I waited out my current hosting year and cancelled as soon as I could. Sadly, I was baited by the same recommendations on the CommunityServer forums and boy was I disappointed. I moved back to ServerIntellect and remain happy. Now, time to start learning how to skin a CS site.

# September 2, 2007 1:52 PM

Logik! said:

Are you using CS2007 or CS 2.1?

# September 2, 2007 3:51 PM

Leo said:

CS 2007

# September 3, 2007 2:01 AM

Logik! said:

Skinning should be a lot easier with CS 2007 than with 2.x.

Of course, I have yet to try it, so what do I know?  :)

# September 3, 2007 5:51 PM

Ron said:

I totally agree. They are crappy now. And it's a shame, because they used to be pretty good once.

With sadness I have move most of my sites from aspnix, and only a few less important remained.

That should be a lesson for every business: Treat your customers badly, and you will be left alone without them. As you please.

Ron

# September 11, 2007 11:14 PM

Ralph said:

Yes. They don't honest. I have an example that is today I find my email account has reseted and lost all emails. When I talk to the CS on MSN, he said it because I haven't login for long time. Then he going to set the none-login time limit of my account to 365 days but without asking my account. After a while, he said I made it. I wonder how he made it...

# September 13, 2007 12:34 AM

Logik! said:

The sad part is that they were very good at one time.  Also, their problems are more related to communication than they are to technology.

Case in point:  They still haven't gotten the forums back up yet, or provided the new plans that they've been promising since late May...

# September 13, 2007 11:48 AM

Polk said:

ASPnix offers new Hosting Plans to meet today’s market demand and clients’ expectations.

Shared Plans feature unique Unlimited Bandwidth – No throttling – No kidding!

Reseller Plans feature plans with much bigger disk space.

Virtual Server evolved into 160GB SCSI Disk drives and Terabyte of Bandwidth.

ASPnix Support is now more responsive with less than 15 minutes response time on email and quick replies on Messenger/Online Chat. We now also have Toll Free phone number for Support.

http://aspnix.com

# December 21, 2007 11:15 AM

Logik! said:

That's great, Polk.   The website was finally refreshed, mere months after it was promised.  So, it looks good on the outside, but there are still the same complaints on the inside:  http://community.aspnix.com/t/3047.aspx and http://community.aspnix.com/t/2836.aspx for starters.

No thanks, my new host is awesome as it pertains to skillset, professionalism, breadth of services, etc.

# January 22, 2008 6:48 AM

PasswordClass said:

I'm one year with Aspnix...

Only.. slow connection with Visual Studio (2005 or 08) with web proyect hosting in aspnix... and, i'cant publish anything... but, i'm used the 3 DB of sql 2005  with 2 gb space (it big one over the internet) sense any problem.. all OK.

# August 24, 2008 1:05 PM

Tiago said:

Hi.

Which web hosting are you using?

Thank you.

# August 31, 2008 2:12 PM

Logik! said:

I'm happily using JodoHost.com

# November 18, 2008 3:01 PM

ozz said:

well I found out the hard way how they lie to you arraguont service if you can call it customer service , so now fightiung for a refund off them

# July 7, 2009 5:07 AM

Ch. A said:

Wonderful offer, I subscribed to trial hosting without providing my credit card

information and enjoying hosting my web domain, emails and blog for several months and I'm very happy.

They offering to support almost all technologies for web hosting available in market that includes but not limited to ASP, ASPnet all versions, AJAX, Silverlight, PHP, Python, Pearl, Crystal reports, Jmail, Persists components, MySQL, SQL Server 2008 64 bit, smartermail, smarterstats, database management through management studio / clients as well through web interface, Shared and dedicated SSL, IISPassword, URL Rewrite, dedicated IP, link to services monitoring, VPS plans, dedicate and reseller plans, etc...

Their support is very good even for trial hosting I get quick responses through

support tickets as well live chat. their support team is very polite and listen to me carefully.

Servers are running stable, site performance is Good too.

I can manage my web server settings through control panel and database through web interface.

I face few issues with control panel but they promised upgrading their control panel with fixes of bugs, performance issues and offering new features with their own solution named Clusteris and I'm excited to see what is Clusteris.

I'm writing this review because of I'm very satisfied and enjoying free web hosting for months and I think they deserve for this writing .

# September 6, 2010 5:54 PM
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About Logik!

Andrew S. Baker aka ASB aka Logik!

Andrew S. Baker is a business-savvy, hands-on IT leader with expertise in mentoring people, mitigating risk, and integrating technology to drive innovation and maximize business results. He creates competitive advantage for organizations through effective IT leadership: implementation of processes and controls, and architecture of robust business solutions.

Mr. Baker has successfully led a number of high-performance technology teams in designing, deploying and maintaining secure, cost-effective computing environments for well-known companies, including Warner Music Group, The Princeton Review, Bear Stearns, About.com, and Lewco Securities.

For over a decade, Andrew has exhibited thought leadership on technology and business topics via mailing lists, technical forums, blogs, and professional networking groups, along with contributions to podcasts, webinars, and over 20 technical/business magazine articles. He also serves on several boards and committees for non-profit organizations, and within the Seventh-day Adventist church.

His personal interests include Astronomy, Basketball, Bible Study, Chess, Comics, Computers, Family Life Ministries, Reading, Strategy/Role Playing games, and Professional Networking...

A summary of Andrew's current résumé is available here, and he can be reached on a variety of social and professional networks, including LinkedIn, Facebook and Twitter.